1 Introduction
Cobalt Systems ("we," "us," or "our") provides device repair, custom software and web development, and marketing services. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website, contact us, or use any of our services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
2 Information We Collect
We collect information that helps us serve you well. The types of information we may collect include:
Information you provide
- Contact details — your name, email address, and phone number when you submit a form or reach out to us.
- Service details — descriptions of the issue, device, or project you need help with.
- Communications — messages, emails, and notes exchanged during a quote, repair, or project.
Information collected automatically
- Usage data — pages visited, links clicked, and time spent on our site.
- Device & browser data — IP address, browser type, operating system, and referring website.
3 How We Use Your Information
We use the information we collect to:
- Provide quotes, schedule appointments, and deliver repair, development, and marketing services.
- Respond to your inquiries and provide customer support.
- Communicate updates about the status of a repair or project.
- Improve our website, services, and customer experience.
- Send service-related notices and, where you have opted in, occasional promotional messages.
- Comply with legal obligations and protect against fraud or misuse.
4 Sharing & Disclosure
We do not sell your personal information. We may share information only in these limited circumstances:
- Service providers — trusted vendors who help us operate our business (for example, hosting, payment processing, or email delivery), bound by confidentiality obligations.
- Legal requirements — when required by law, regulation, legal process, or enforceable governmental request.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users where required.
- With your consent — when you direct us to share your information.
5 Device & Repair Data
When you bring a device to us for repair, we may need access to it to diagnose and resolve the issue. We treat any data stored on your device as strictly confidential.
- We access only what is necessary to perform the requested service.
- We recommend backing up your data before any repair; we are not responsible for data loss that occurs during service.
- We do not copy, retain, or share personal files from your device except as needed to complete the agreed work.
- Where data recovery is requested, recovered data is returned to you and not retained after delivery.
6 Cookies & Tracking
Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.
7 Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8 Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
9 Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.
10 Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
12 Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out: